Privacy Policy

1. About Mission1000®

Mission1000® is a homebuyer preparation and readiness platform designed to support aspiring first-time buyers in the United Kingdom. For applicable UK data protection laws, Mission1000 Ltd is the data controller responsible for personal information collected through the platform. If you have questions about this Privacy Policy or how your information is handled, you can contact us at: hello@mission1000.co.uk

2. Information We Collect

We may collect and process the following categories of information.

Information You Provide Directly

This may include:

• your name
• email address
• telephone number
• general location information
• information submitted through forms or enquiries
• home-buying goals and preferences
• communication preferences
• information provided during readiness assessments

Readiness Assessment Information

As part of the Mission1000® Homebuyer Score and related preparation tools, we may collect information relating to:

• affordability indicators
• income ranges
• deposit position
• employment status
• financial readiness
• property goals
• timelines and preferences

Mission1000® does not carry out credit searches or access your credit file as part of the Homebuyer Score assessment process.

Technical and Usage Information

When you use the platform, we may automatically collect certain technical and usage information, including:

• browser type
• device information
• IP address
• pages visited
• session activity
• referral sources
• analytics and performance information

This information helps us improve platform functionality, security, and user experience.

3. How We Use Your Information

We may use personal information to:

• provide readiness assessments and platform services
• personalise your experience
• generate your Homebuyer Score and readiness guidance
• improve platform functionality and performance
• respond to enquiries and provide support
• communicate service-related updates
• send marketing communications where permitted
• facilitate introductions to professionals where requested or agreed
• maintain platform security and prevent misuse
• comply with legal and regulatory obligations

We only process personal information where we have a lawful basis to do so under applicable UK data protection laws.

4. Lawful Basis for Processing

Depending on the circumstances, we may rely on one or more of the following lawful bases:

• your consent
• performance of a contract
• legitimate interests
• compliance with legal obligations

Our legitimate interests may include:

• improving platform functionality and user experience
• analysing platform usage and performance
• maintaining platform security
• preventing fraud or misuse
• developing and improving our services

Where consent is required, you may withdraw your consent at any time.

5. Marketing Communications

Where permitted by law, Mission1000® may send you updates, educational content, product information, or other communications relating to our services. You may opt out of marketing communications at any time by using the unsubscribe link included in communications or by contacting us directly. Service-related communications regarding your account, assessments, or platform activity may still be sent as necessary.

6. Professional Introductions and Information Sharing

Where appropriate and with your consent or request, Mission1000® may share relevant information with appropriately qualified or regulated third-party professionals, including:

• mortgage advisers
• brokers
• solicitors
• surveyors
• other home-buying specialists

Information shared will be limited to what is reasonably necessary to facilitate the introduction or support the relevant service. Mission1000® does not sell personal information to third parties.

7. Third-Party Service Providers

We may use carefully selected third-party providers to support the operation of Mission1000®, including providers relating to:

• cloud hosting and infrastructure
• analytics and performance monitoring
• communications and customer support
• marketing and engagement tools
• data storage and security

These providers are required to handle personal information appropriately and in accordance with applicable data protection laws.

8. Cookies and Analytics

Mission1000® may use cookies, analytics tools, and similar technologies to improve user experience, monitor platform performance, and understand how the platform is used. Further information about cookies and tracking technologies will be provided in our Cookie Policy and, where applicable, through our cookie consent tools.

9. Automated Decision-Making

Mission1000® may use platform logic and assessment tools to generate readiness insights and Homebuyer Score results. However, Mission1000® does not carry out solely automated decision-making that produces legal or similarly significant effects on users.

10. Data Security

Mission1000® takes reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure. While we work to protect information, no online platform or method of electronic transmission can be guaranteed to be completely secure.

Users are responsible for maintaining the confidentiality of any account credentials associated with the platform.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

• provide platform services
• fulfil the purposes outlined in this Privacy Policy
• comply with legal and regulatory obligations
• resolve disputes
• enforce agreements

Retention periods may vary depending on the nature of the information and the purpose for which it was collected.

12. Your Rights

Under applicable UK data protection laws, you may have rights including:

• the right to access your personal information
• the right to request correction of inaccurate information
• the right to request deletion of personal information
• the right to restrict or object to processing
• the right to data portability
• the right to withdraw consent where applicable

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been breached.

Further information is available from the: Information Commissioner’s Office

Requests relating to personal information may be submitted to: hello@mission1000.co.uk

13. Third-Party Links

Mission1000® may contain links to third-party websites, tools, or services operated by independent organisations. We are not responsible for the privacy practices, content, or policies of third-party services. Users should review the privacy policies of those third parties separately.

14. International Data Transfers

Where personal information is transferred or processed outside the United Kingdom, Mission1000® will take appropriate steps to ensure that suitable safeguards are in place in accordance with applicable data protection laws.

15. Business Transfers

If Mission1000® is involved in a merger, acquisition, investment, restructuring, financing, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable legal and confidentiality obligations.

16. Children’s Privacy

Mission1000® is intended for users aged 18 and over.

We do not knowingly collect personal information from individuals under the age of 18.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, platform functionality, or business operations. Any updated version will be published on the platform with a revised effective date. Continued use of Mission1000® following any updates constitutes acceptance of the revised Privacy Policy.

18. Contact Us

If you have any questions about this Privacy Policy or how Mission1000® handles personal information, you can contact us at: hello@mission1000.co.uk